GlobalLogic Jobs 2017 – Associate/Senior Associate Vacancy: GlobalLogic has recently Published a Jobs Vacancy for the recruitment of Associate/Senior Associate Posts.Candidates who are eligible for this Recruitment & are Interested to Apply for this Posts those Eligible Aspirants Can Apply Before on 13 July 2017.
GlobalLogic Jobs 2017 – Apply @ www.globallogic.com
|Job Recruitment Details In Short:|
|Job Role:||Associate/Senior Associate|
|Experience:||1 – 4 Years|
|Walk-In Date:||13 July 2017|
|Walk-In Time:||09:00 AM – 01:00 PM|
GlobalLogic 2017 Job Details:
Global Logic is an offshore software R&D services company with a headcount of 6000+ world-wide and has headquarters in McLean, Virginia and San Jose, California. Global Logic provides full-lifecycle product development services, including software product design, product development, quality assurance, product support and consulting services. The company specializes in telecommunications, wireless products and mobile devices, machine-to-machine, cloud computing, medical devices, digital media, commerce and business technology. In India its based out in Noida, Gurgaon , Nagpur, Bangalore & Gurgaon.
- Provide chat, email support to resolve user problems with proactive troubleshooting.
- Follow predefined (as trained) support procedures and policies.
- Master the use of our support channels, processes & tools.
- Identify and report Partner/user issues & feedback through appropriate channels.
- Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
- Effectively and judiciously escalate issues with clear communication.
- Support team lead/ manager when required.
- CSAT/resolution rate initiatives.
- Ability and willingness to quickly complete large volumes of work with high quality.
- Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.
- Preferred to have 1 year of relevant work experience in product support via Chat & email.
- Strong analytical, problem-solving and troubleshooting skills.
- Capable of thinking critically.
- Attention to detail with the ability to complete a large volume of work quickly and independently.
- Ability to work collaboratively in a diverse team environment.
- Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements).
- Excellent written communication skills in English for email and chat support channels.
- Open to work in 24*7 environment including holidays.
- Enthusiasm for customer service.
- Good keyboarding skills.
- Team player with very good interpersonal skills and forward-looking attitude.
- Open to ideas/feedback.
- Written Test – 1 hour (Communication Assessment).
- Typing speed test – 1 Minute.
- Face to Face Interview.
GlobalLogic Technologies Limited, ASF Insignia SEZ Private Ltd., Grand Canyon Building, 12th floor, Block D&E,Off Gurgaon,Faridabad Road,Tehsil Sohna, Gwal Pahari, Gurgaon – 122003.
Madhu Tiwary / Priyank Dixit